At HeXiang, we offer a variety of before and after sales services with our color printing machines. Our service staff each have at least 5 years of experience in this industry, and their expertise covers all models of our printing machines.
1. Upon request, we'll supply printing samples free of charge to let customers see the printing performance of our machine. Customers just need to let us know what material they want to use.
2. We supply each of our label printing machinery with sufficient spare parts.
3. We designate a project manager for every individual customer to provide attentive and timely technical support.
4. Delivery time depends on the machine. Usually flexo printing machines take 45-60 days and die cutting machines take 30-45 days, but if ordered machines are in stock, we can arrange immediate shipment.
Our printing machine comes with a 1 year warranty. If any damage occurs during this time period (not caused deliberately), we will replace damaged parts free of charge. Customers will only pay shipping.
If on-site service is required, we will send our technical engineers, though customers pay for any corresponding costs.
We have a separate warehouse where we stock up on spare parts, which we can send to customers immediately if they have are experiencing any trouble or have broken parts. Our inventory helps minimize customers' downtime.
For customers who need on-site installation or maintenance services, we will arrange free training courses for using our label printing machine. Online training courses are also available and customers may call us at any time with questions.